About this policy
This policy explains how refund requests for TiviMate IPTV subscriptions are handled. The operator's legal name is: Not provided.
Refund terms
A fixed refund window has not been provided: Not provided. The specific refund conditions for your order are confirmed with you in your order conversation on WhatsApp. If refunds matter to you, please ask about them before you order.
Before requesting a refund
Most problems can be solved quickly. If something is not working, contact us first so we can help. Please include:
- The plan you ordered
- The device and IPTV player app you are using
- A short description of the problem
The How It Works guide and device guide may also answer common setup questions.
What is not covered by us
- IPTV player apps and upgrades, such as TiviMate or TiviMate Premium, are sold by their own developers. Refunds for those purchases must be requested from the developer or the app store you bought them from.
- Changes to specific channels, events or on-demand titles do not by themselves change what your subscription includes, as described in our Terms.
How to request a refund
Contact us through the contact page, which opens WhatsApp. A contact email address has not been provided. Tell us the plan you ordered and the reason for your request. We will reply in the same conversation.
Your legal rights
This policy does not affect any rights you may have under the consumer protection laws that apply where you live.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last updated.